Personalized Customer service
ISS believes that our world-class customer service is what separates us from our competition. We believe that providing live customer support is vital, because our industry is about providing service. You never have to wade through lengthy automated menus to get the support you need; instead, you get a live person with every call and your organization will be assigned a dedicated customer service representative who will personally handle all questions and concerns for your company. Our customer service repre- sentatives are rigorously trained in all aspects of employment screening, including FCRA compliance. They can also assist you with interpreting search results.
We also pride ourselves in providing the most competitive pricing in the industry. With the current condition of the economy we know companies need to minimize spending wherever possible. In most cases ISS can offer prices that will not only meet but typically beat the competition’s prices. All good background check companies should provide the exact same information, since we all have access to the same courts, as well as the same DMV and credit reports, etc. So why should you pay extra for the same information?
Technology and security
With the ISS system, you can manage the entire employee screening process online under one platform whether you are performing tradition background screening, drug testing, or international screening. Our system provides 24/7 access to completed or in-process employee background checks and real-time notification of delays or alerts. The security of our website and computer network is of the utmost importance since this is the main medium our clients utilize for ordering and viewing results. Our online ordering system is secured by 128-bit SSL technology, which is the most secure system currently available. Our system is double-firewall protected, preventing any unauthorized users from accessing sensitive information. In addition, we have a redundancy server system that ensures one of our servers is always functioning properly. Finally, our databases are backed up every 30 minutes, and all records are archived indefinitely with maximum security. Each of these measures ensures that our clients’ applicant information always remains secure.